We recognise that sometimes things don’t go as planned. It is important to Home Loan Depot that we resolve your concern. If you have a matter that is in dispute or a complaint about Home Loan Depot, you can use our Internal Dispute Process by contacting us as detailed in Step 1.

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The Internal Dispute Resolution Process is a 3 step process.

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Step 1:

Contact Home Loan Depot Dispute Resolution Manager:

By Phone: 0401 377 340
By Email: info@homeloandepot.com.au
Mail: 23-27 Shepherd St, Marrickville NSW, 2204

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Step 2:

We will do our utmost to resolve the matter in a timely fashion. If we cannot resolve the matter promptly due to its complexity, you will be advised in writing.

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Step 3:

If you are still not satisfied with the outcome, you can refer your concern to an independent external Dispute Resolution Scheme whose details appear below.

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External Dispute Resolution Service

If you’re not satisfied with how we manage your complaint after you’ve been through our internal complaints process, there are free and independent dispute resolution services available to you.

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The Australian Financial Complaints Authority can consider most complaints involving financial services providers.

If your complaint is about how we handle your personal information, you can also contact the Office of the Australian Information Commissioner (OAIC).

 

Australian Financial Complaints Authority (AFCA)
GPO Box 3
Melbourne VIC 3001
Phone 1800 931 678
Visit www.afca.org.au

 

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001
Phone 1300 363 992
Visit oaic.gov.au